Privacy policy
Last updated: 11 October 2026
This policy explains what personal information Loov Company (proprietor: Krishna Kumar) ("we") collects through Loov Invoice, why, and the choices you have. It is written to meet India's Digital Personal Data Protection Act, 2023 and the GDPR for users in the EU/UK.
What we collect
- Account details: your name, email address, optional phone/WhatsApp number, business name and country.
- Business data you enter: customers, vendors, products, invoices, payments, expenses and settings, including your logo and signature.
- Billing details: plan and payment status. Card, UPI and bank details are handled by Razorpay and never stored by us.
- Technical data: device type, app version, IP address and logs needed to keep the Service secure and working.
How we use it
To provide and sync the Service, send login codes and service emails, process subscriptions, prevent fraud and abuse, provide support, and improve the product. We do not sell your data or use your customers' details for marketing.
Who we share it with
Only service providers that help us run Loov Invoice, under contracts that protect your data: cloud hosting and database providers, our email delivery provider, Razorpay for payments and, if you enable it, Meta's WhatsApp Business Platform. We may disclose data if the law requires it.
Shared invoice links
When you share a document link, anyone with the link can view that document. You can stop sharing by deleting the document.
Retention
We keep your data while your account is active. After you delete your account we delete it within 30 days, except records we must keep by law (for example, our own tax records of your payments).
Your rights
You can access, correct, export or delete your data, and withdraw consent, from the app or by emailing support. EU/UK users may also complain to their data protection authority.
Security
Data is encrypted in transit (HTTPS), access is restricted to authorised staff, logins use one-time email codes, and backups run daily.
Children
The Service is for businesses and is not intended for anyone under 18.
Grievance officer
Krishna Kumar, Proprietor, Loov Company, 64/1, Jaya Nagar, Kalapatti Road, Saravanampatti, Coimbatore, Tamil Nadu 641035, India. Email: support. We respond within 30 days.